Once we cancel we got a letter asking us to. Virgin Media services are only available in eligible Virgin Media network areas. Push the white cable (from the old Hub) into the back of the new Hub. Joining in. 3 weeks ago. richardsch. Hi, this is really on behalf of my 85 year old dad. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. All VM Shops in London have been closed (I wrongly thought i coul. . Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Hi Yicheng, Thanks for coming back to me on this one. Each return kit is associated with specific equipment. I guess the first lady I talked to misinterpreted it. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. I left Virgin months ago and have arranged for my equipment to be collected. Hi As22 👋 thank you for joining the thread. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. They said it should be 30 days to return so basically I have the entire month of Feb. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). Now all a sudden at 03. on 31-01-2023 16:46. . Options. thanks. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. I cancel my subscription during the cool off period even before the kit arrived. Over the last year we’ve managed the collection and return of more than 2. The clerk will print the return label and process your return. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. After that it is up to VM and its contractors to ensure the kit is returned. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. . We would like to show you a description here but the site won’t allow us. Up to 3 WiFi Pods if needed. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. . My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Alternatively, visit virg. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. in the box it gives. Quickstart is the quickest and easiest way to setup our services. You can of course order your own here if you can return it to. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. That’s because while you're with us, you rent your kit, rather than own it. QuickStart, set up and connections. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Step by step guide to installing your Virgin Media broadband and Hub 3. We would like to show you a description here but the site won’t allow us. hello007007 Posts: 149 Forumite. Here you’ll find all the help you need for Virgin Media related problems and issues. . Posted in Managing Your Account - Cable. They told me I needed to return the equipment or I would have to pay a fine. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. The contract was for 12 months and at the end of the contract I cancelled it. Tuning in. 2. hi. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. QuickStart, set up and connections. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Sell them. Manage Your Account. Please DM me and deal with this properly. Account - Cable. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. We would like to show you a description here but the site won’t allow us. super hub. Most QuickStart kits have just 6 cables, connectors and powerlines to. Step 4. Switched. . Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. Stay safe online. It’s because the reconnection team says the request cannot be processe. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Up to 3 WiFi Pods if needed. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Then, drop it off at a Yodel store. We would like to show you a description here but the site won’t allow us. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Virgin Media;. Virgin Fibre Areas only. Pack our kit. on 23-12-2021 17:18 sorry if in wrong place. 0 Kudos Reply. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. It's at least 7 years old! We would love. Could you give le and orientation?. we cancel our virgin media account after 18 months as we did not have good broadband speeds. 2. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Options. It's an outstanding balance and will just go through the collections process. My Virgin Media App. At least 30Mbps download speeds in every room or £100 one-off credit. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Please could this be escalated to Virgin Media. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Visit Virgin Media to find out more. Go to solution. Networking and WiFi. This includes: The Stream box. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. You need to post the equipment back to Virgin Media. Browse Virgin Media Virgin Media Community. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. I used to live in London and since I had to move home I chose to discontinue my broadband. None of the links (book a date, contact us) work in the email. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Sign in . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I can't see how to organise a collection from their website and the Post Office won't take it. we never really used the tv box and I throw it away many months ago. I have had some months ago left VM and asked for the kit to return my broadband equipment. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. for the parcel you sent back? This is your proof that you sent it. Typically, extenders are linked through a wired port using an Ethernet cable. Virgin Media. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. 3. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. O2 shop or local council recycle yard. My Virgin Media. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. When you’re booking your move, let us know if you want to choose a new package for your new home. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. They have emailed to see someone is in the area and to book a collection date. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Returning. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. I would like to take a look on your behalf. We would like to show you a description here but the site won’t allow us. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. . Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. You can contact us to discuss your O2 mobile products and services. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. We would like to show you a description here but the site won’t allow us. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. Account - Cable. Returning a Stream Box. Browse Virgin Media Virgin Media Community. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. So thats what i did. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Virgin Mobile. and Virgin Media really have no CLUE what they telling people. We would like to show you a description here but the site won’t allow us. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. Manage Your Account. 3 weeks ago. Options. I am going to send you a private message. Let us know how you get along. Once we cancel we got a letter asking us to. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. Many thanks - 534135327. Back a step. Options. we provide and how you are permitted to use those . Step 3 - Label the box – a letter came with the. If we decide to do this, we’ll let you know. Nobody welcomes a price increase, and we get that. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. We would like to show you a description here but the site won’t allow us. Virgin collected my equipment early last year. I recently signed up for Virgin Broadband. 02. r. . Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . by eddie778 • Just joined. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Virgin Phone Switchover. This promotion means you won’t pay the usual setup fee of £35. After canceling your service, you need to return the Virgin media kit. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. My VM account ended on 31st March. 0 Kudos. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Solved: My VM account ended on 31st March. 6. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. I second this . co. Options. We would like to show you a description here but the site won’t allow us. Virgin Broadband Box attached to house. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 0 or iOS 12 or later mobile or tablet. sorry if in wrong place. Virgin Phone Switchover. An Ethernet cable – The. We would like to show you a description here but the site won’t allow us. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. . No setup fee is available on all bundles, broadband & phone, and broadband only packages. We would like to show you a description here but the site won’t allow us. SpeedWe would like to show you a description here but the site won’t allow us. Phone. So I left Virgin about a month ago after too many years. |. Simply ring our friendly customer service team. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. I've been asked to return my previous Stream box after cancelling then reactivating the service. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Hi Kath, Thank you for your reply. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. We would like to show you a description here but the site won’t allow us. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. i. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Virgin Mobile. on 25-11-2022 12:11. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. they have not sent me a package to return the old kit in. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Security matters. 554bn, inching up 0. If you have any further queries or questions, please let us know. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. So VM gave me another call today, seems like another person from retentions. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. You can order a pre-paid equipment returns packaging through our Return Kit page . Speedon 22-02-2023 16:03. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. As subject. e. QuickStart, set up and connections. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Stream from Virgin Media. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. I am now. We would like to return it but we didn't a return box and now we are unsure what to do with it. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. The kit was collected and I received email confirmation of the collection. Any returns emails are automated and will contain any equipment that you have registered to. . The webpage usually list which items need returning, however it doesn't at present. Follow the instructions on screen to finish your setup. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. There was no label in the box but searches revealed that I could recycle via. If you do not return your kit, you will be charged for it as set out in our terms and conditions . We would like to return it but we didn't a return box and now we are unsure what to do with it. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. No setup fee is available on all bundles, broadband & phone, and broadband only packages. byrnesv. 2 July 2015 at 2:05PM in Phones & TV. Networking and WiFi. I have not received the return kit I was promised in order to return VM equipment. The collection date is 29 November. We would like to show you a description here but the site won’t allow us. Virgin Media Verified account. It appears that returning kit is. Nobody welcomes a price increase, and we get that. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. The . Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. It is important that you read and understand the full terms and. SpeedWe would like to show you a description here but the site won’t allow us. If you can set up using a Self-Install pack, but choose to use an engineer for. We would like to show you a description here but the site won’t allow us. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Have been told that some customers have been charged when not returning equipment, however. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Further exclusions & legal stuff apply. Excludes broadband faults and broadband network outages. . Virgin Media Forums Agent Carley 0 Kudos Reply. Options. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Return Old Kit - Virgin Media Community - 5285247. 2. on 26-03-2023 08:51. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Your experience matters. You can return our kit at no extra cost. You can get in touch with the team on 0800 952 2302. Switched On Families. Account - Mobile. Claim up to three (if needed) with our WiFi guarantee. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. on 05-03-2022 19:10. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. 2% on a yearly basis, driven by fixed and mobile service price rises. 00 am this morning I get a text and email asking me to please return unused equipment. No, you can keep using the same phone you’ve always used. We would like to show you a description here but the site won’t allow us. I had previously informed a virgin staff member about this via webchat but I still keep. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Virgin has published guidance here . on 11-02-2023 11:36. Virgin Media want their box back - i dont have it. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Stream from Virgin Media. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. It’s easy to Click & Collect your Virgin Media order with Yodel. These include: Super Hub 2ACI have a very old TV box. Account - Cable. This promotion means you won’t pay the usual setup fee of £35. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Return Valérie for free with Canada Post. And now I'm getting chased up. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. v6. You’ll then be able to use your same old phone to make. Currently equipment returns have been paused due to lockdown. Stay safe online. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. on 28-11-2022 15:15. What you get in your QuickStart pack depends on what Virgin Media services you ordered. so trying to explain anything to a human is. how to return your old kit. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Sort this out please. Account - Mobile. QuickStart, set up and connections. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. In your Stream kit you’ll find everything you need to get the Stream box up and running. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. Alternatively, visit virg. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. Browse Virgin Media Virgin Media Community. Each time promised either it will be collected by. Sign in . If you don’t have a Collect+ letter we don’t need this kit back so please recycle. The UK’s most popular channels, Catch Up services and built-in apps, in one place. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Virgin Media;. We would like to show you a description here but the site won’t allow us. Home Phone. SpeedWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. When can - 5311065 - 2. @00johnjohn00 wrote:. Please, expect a private message from me here shortly, so I can have a further look and help out. 28 December 2011 at 1:11PM. Just take it to a recycling centre, find your nearest. Seems like a very long time to be en-route. However, despite my attempt to request for the return kit to be deli. They will be charged for not returning any rented equipment that VM want back. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Go to Virgin Media support. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. I have not received the return kit I was promised in order to return VM equipment. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. Normally, we ask you to return your kit. Tip Set up all of your kit within 12. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything.